Frequently Asked Questions

There are 3 ways to stop the service: 1: Via text/sms: You can opt-out at any time by sending 'STOP' to 19922001. You will be unsubscribed immediately. 2: Via e-mail: You can send an e-mail containing the phone number that needs to be unsubscribed to 3: Via telephone help line: customers can call the live help line number: 1300361530 (toll free).

When your surfing the internet you might come across one of the momoxxio promotions, you may decide to try. (Usually, you will be expected to solve a question or a puzzle, with an opportunity to win a prize). If you have solved the puzzle/question, you will be asked to fill up your mobile phone number in the column displayed. After filling in your mobile phone number, you will receive a free invitation message which you can reply with OK.

When you are subscribed to momoxxio you will be charged 3 times $5.00 per week.

Each month the most original prizewinner is chosen. You can send your most original reason to:

All advertisement material clearly states that this concerns a subscription service. Furthermore, after subscribing the customer receives a free of charge information message stating the costs of the service, frequency, information on how to opt-out and a website address for more information on the service.

We do not send any messages to a mobile phone number if the number is not subscribed to one of our services. Maybe you do not remember subscribing to the service. Be careful when lending your mobile phone to people. The subscription is only activated when you have initiated it.

We understand this is an unpleasant situation. To unsubscribe your child from our service directly, send a text message stating 'STOP' to 19922001. For other methods of unsubscribing, see question 1.

Winners will be contacted within 10 business days after the promotion has ended, by one of our employees.